If you are unable to maintain your repayments, we will do everything we can to work with you, but missed payments can result in additional charges or in the repossession of your vehicle (which we always see as a last resort). For more information to help you decide if this is the right product for you visit our FAQ page or click here.
In England, Wales and Northern Ireland, we secure our agreements by way of a bill of sale. An agreement secured by a bill of sale works differently from a Hire Purchase Agreement, which is the more common way to secure finance on a vehicle. For a full explanation of the features of a bill of sale agreement CLICK HERE to see a copy of our 'Bill of Sale Borrower Information Sheet'
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This site is operated by Hermes Property Services Limited, a company registered in England and Wales (registration number 6548951), at Bridge Studios, 34 A Deodar Road, Putney, London SW15 2NN, who are an active member of the Consumer Credit Trade Association. Authorised and regulated by the Financial Conduct Authority.
At Logbook Loans, we always respect the privacy of our customers and are committed to protecting your privacy at all times. This policy will give you a thorough explanation of the way we collect your data and how it may be used. It may be updated from time to time so you should review it occasionally.
1. How we collect information about you
Data can be collected and processed during the use of our website or when you communicate directly with us, such as through e-mail, phone or letter, for example:
The type of data collected may include personal information such as your name, address, telephone numbers, e-mail addresses, date of birth and employment details. It may also include details of the agreements you have had with us in the past or unsuccessful applications for further credit. You may also disclose sensitive information to us, such as information about your health and medical information, which we may hold and process.
2. Our use of your information
Your data will always be dealt with responsibly and in accordance with the Data Protection Act 1988. Information stored or collected about you helps us improve our service and helps to make sure that any agreement you have with us is run smoothly. For example, your information may help us:
We may also transfer your personal information abroad to countries outside the UK or the EEA. If we do so, we will ensure the information is handled securely to standards as least as good as those in the UK and that your information is only ever used in accordance with the terms of this policy.
3. Information we share
We will only ever share your data with third parties for the purposes explained below and elsewhere in this policy. All third party companies we deal with are carefully selected and trusted companies and wherever possible contracts are put in place with them to ensure that your information is kept safe. We will only disclose your information to third parties where such a disclosure is permitted by law or where we have your permission. Some examples of third parties we may disclose your details to are:
4. Personal data storage & security
We know how important it is to keep your data safe, so all information collected is stored on secure servers. Transaction data is encrypted for your safety and we employ the most up to date security technology to ensure your data remains safe. You should understand that providing data via online transmission is not always completely secure. We cannot guarantee full protection in this respect, but we do commit to you that we will do everything we can to protect information sent to us electronically.
6. Accessing your information
The Data Protection Act 1988 makes provision for you to be able to access any information we may hold on you. If you would like details in respect of the data we hold about you, you should follow the procedure detailed in the Act for a ‘Subject Access Request’ which includes the payment of a £10 fee. The fee covers our costs for processing your request and getting the data to you.
7. Contacting us and Opting Out
As part of our online application process, we will ask you whether we may contact you in future about products and services offered by our organisation or trusted third parties. You are given the option to ‘opt-out’ of any such contact and if you do so, you will not receive any communication apart from that concerned with your application. If you do not ‘opt-out’ at the application stage and wish to do so later, you just need to let us know by contacting using the details given below.
Please also feel free to contact us with queries, requests, or comments you may have about this policy. Our contact details are as follows:
Hermes Property Services Limited
34a Deodar Road
London SW15 2NN
Tel: 0844 871 1567
Fax: 0208 877 6529